Charging Best Practices

This class covers superheat and subcooling principles, including how to calculate superheat and subcooling using system pressures and temperatures. Contractors will learn how to charge a system based on the metering device, how charging differs between cooling and heating seasons, and how to use the American Standard Charge Assist tool with the LINK system.

Airflow: Design, Measure, Adjust

In this course, you will learn about airflow and static pressure. By the end of the course, you will understand the importance of airflow for system efficiency, system reliability, and homeowner comfort. You will learn how to evaluate duct turbulence, distinguish airflow patterns across different units, and understand the importance of taking multiple readings for accuracy. The course also covers how to set up airflow with constant torque, PSC, and variable-speed motors.

American Standard LINK Sales

• Explain what American Standard LINK is and how it works.
• Describe the features and benefits of American Standard LINK for dealers and homeowners.
• Understand the difference between existing technology and American Standard LINK.
• Maximize the value of the complete American Standard ecosystem.

American Standard Diagnostics

• Learn how to use diagnostics for service, sales, and homeowner conversations.
• Understand how to reduce truck rolls and increase service department revenue.
• Review dealer remote configuration through the diagnostics portal.
• Review controls including ACONT824, ACONT850, and AZON1050.

Best Installation Practices

• TXV troubleshooting: how a TXV works, how to troubleshoot it, and best practices for TXV installation.
• Commissioning heat pumps: identify all components of the heat pump and understand their purpose.
• Understand what tools are needed and how to use them properly.
• Review the sequence of operation of a heat pump, including the refrigerant cycle, defrost cycle, heat pump installation, airflow adjustment by static pressure, control wiring, accessory wiring, constant torque motor troubleshooting, ECM motor troubleshooting, service, and testing.
• Commissioning furnaces: properly configure a gas furnace, set gas pressure and airflow, and complete LP conversion and setup.

Refrigerant Diagnostics

• Evaluate system pressures and temperatures to calculate superheat and subcooling.
• Review TXV and EEV troubleshooting.
• Learn about refrigerant technology, safety, and recovery.